Privacy Policy

Introduction

Demeas (Xi'an) Instrument Co., Ltd. (referred to as "Dimas" or "we") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our products and services, and outlines the rights you have regarding your data.

Please read this Privacy Policy carefully before using our services. If you have any questions or suggestions regarding this Privacy Policy, please contact us using the contact information provided at the end of this policy.

1. Information We Collect

To provide you with better service, we may collect the following types of information:

1.1 Information you provided voluntarily

• Contact Information: Name, Company Name, Job Title, Email Address, Phone Number, Address, etc.
• Business Information: Inquiry details, product requirements, technical consultation questions, order information, etc.
• Account Information: When you register an account, we collect your email address and password.

1.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device model, etc.
• Access Logs: Access time, pages viewed, click behavior, dwell time
• Cookies and similar technologies: to improve user experience and analyze website usage

II. How We Use Your Information

The information we collect will be used for the following purposes:

• Process and respond to your inquiries, quote requests, and technical support needs
• Provide, maintain, and improve our products and services
• Send product information, technical documentation, update notifications, etc. (You can unsubscribe at any time.)
• Conduct data analysis and research to optimize the user experience
• Comply with legal and regulatory requirements to prevent fraud and security risks
• Manage orders, shipping, and after-sales support

3. Information Sharing and Disclosure

We will not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Provider: Shared with trusted third-party service providers who help us operate our business (e.g., cloud service providers, email service providers). These providers may use your information solely to provide the requested services.
• Legal requirementsDisclose information as required by laws, court orders, or government authorities
• Business Transfer: Your information may be transferred as part of a transaction in the event of a merger, acquisition, or asset sale.
• Consent obtainedShare with others with your explicit consent

4. Data Security

We employ reasonable technical and organizational measures to protect the security of your personal information, including:

• Protect data in transit and at rest using encryption.
• Implement access controls to restrict personal information access to authorized personnel only.
• Perform regular security assessments and vulnerability scans.
• Establish data backup and disaster recovery mechanisms

Although we take reasonable security measures, internet transmission is not absolutely secure. We cannot guarantee absolute security of your information, but we will do our best to protect your personal data.

V. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes of collection. The specific retention period depends on the nature of the information and its intended use. Once your personal information is no longer needed, we will securely delete or anonymize it.

VI. Your Rights

Under applicable laws, you have the following rights:

• Access: You may request access to the personal information we hold about you
• Right of Correction: You may request correction of inaccurate or incomplete personal information.
• Right to Delete: In certain cases, you may request the deletion of your personal information
• Withdraw consent: You can withdraw your consent at any time.
• Right to ComplainIf you believe we have violated our privacy policy, you may file a complaint with the relevant regulatory authority.

To exercise the above rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

VII. Children's Privacy

Our products and services are intended for business customers and professionals, not for individuals under 18 years of age. We do not intentionally collect personal information from minors. If we inadvertently collect such information, we will delete it as soon as possible.

VIII. Policy Updates

We may update this Privacy Policy from time to time. Updated policies will be posted on the website with a clearly marked "Last Updated" date. We encourage you to review this policy regularly to stay informed of any changes. If there are significant updates, we will notify you through appropriate channels.

9. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you wish to exercise your rights, please contact us via the following methods: